Healthcare Needs of Defence Families and Ex-Serving Community

Location: Melbourne, VIC

Duration: 4-5 months (negotiable)

Proposed start date: Negotiable

Project Background

Defence Health is an Australian not for profit private health insurer. It covers 250,000 lives across the defence community, including serving families, ex serving members, and others who have a connection with Defence. The health Insurance sector is an important source of healthcare funding. Over $20 billion was paid by insurers to healthcare providers on behalf of policyholders in FY2017-18, 50% of the population have some form of health insurance in Australia.

One of the key challenges facing the industry is gradual decline in participation due to affordability and (perceived) poor value for money. Premium has been increasing at a rate higher than wage growth, and an increasing proportion of household income is consumed by the health insurance purchase. Defence families and ex serving members are not immune from this trend. Defence Health is keen to understand what it can do to increase the value of its offer in the healthcare space.

Research to be Conducted

Being the health insurer dedicated to the Defence Community, Defence Health is keen to know what the healthcare needs of the community are, so it can develop products and services to meet that need, address the value for money concerns, and increase its relevance. The key questions we would like to answer are:

  1. What are the healthcare needs of Defence families and the ex-serving members?
  2. How well are these needs being met now?
  3. Which ones can potentially be met by Defence Health?

Defence Health has a wealth of longitudinal data on the demographic history and claims made by its members who are Defence families and/or ex serving members. Defence Health is also keen for the successful applicant to tap into external data sources, like AIHW and ABS, to fill any knowledge gaps and enrich the dataset for this investigation.

Skills Required

  • Data analysis essential
  • Good communication and report writing skill essential
  • Understanding of health system and population health an advantage
  • Knowledge of SAS and Yellowfin an advantage
  • Knowledge of the Defence families and veterans an advantage

Expected Outcomes

The research will provide a feasibility study, guided by the questions poised under section 4 in this paper. The report will come in a format agreed between the student and Defence Health. Findings in the feasibility report may be used for PR and other marketing reasons where appropriate. Defence Health personnel will be made available to collaborate with the intern and academia to achieve the expected outcomes and benefit the overall Defence community.

Additional Details

The intern will receive $3,000 per month of the internship, usually in the form of stipend payments.

It is expected that the intern will primarily undertake this research project during regular business hours, spending at least 80% of their time on-site with the industry partner.  The intern will be expected to maintain contact with their academic mentor throughout the internship either through face-to-face or phone meetings as appropriate.

The intern and their academic mentor will have the opportunity to negotiate the project’s scope, milestones and timeline during the project planning stage.

Applications Close

26 June 2019


APR – 0900