Speech and Transcription Analysis

Location: Melbourne, VIC

Duration: 4 months

Proposed start date: ASAP

Keywords: Programming, text mining, cluster analysis, data science models, communication, spark

Please note: Due to funding requirements, students must have Australian Citizenship or Permanent Residency to apply. Any applicants not meeting this requirement will be ineligible for this project.

Project Background

Telstra provide a range of services to 16 million customers. While providing services to the customer Telstra collects large amounts of data relating to the services and customer experience. These events of information are collected and stored in a database within the Big Data environment with an aim of using this information to find out patterns of customer behaviour and improve services provided to the customer.

Research to be Conducted

Telstra has embarked on a journey to improve performance and improve customer experience through the customer call information analysis. They are seeking to improve their voice to text technology to pain points and issues that impact customers.

Skills Required

We are looking for a PhD student with the following skills:

  • Good programming skills in languages like Python
  • Experience in tools such as R & Spark
  • Experience and/or knowledge in text mining and cluster analysis
  • Able to create data science models
  • Able to work in a team
  • Good communication skills

Expected Outcomes

The Intern will collaborate with the Telstra team and provide data engineering and science capability. The project is expected to provide customisation of existing models to suit the business for various selective outcomes.

Additional Details

The intern will receive $3,000 per month of the internship, usually in the form of stipend payments.

It is expected that the intern will primarily undertake this research project during regular business hours, spending at least 80% of their time on-site with the industry partner.  The intern will be expected to maintain contact with their academic mentor throughout the internship either through face-to-face or phone meetings as appropriate.

The intern and their academic mentor will have the opportunity to negotiate the project’s scope, milestones and timeline during the project planning stage.

To participate in the APR.Intern program, all applicants must satisfy the following criteria:

  • Be a PhD student currently enrolled at an Australian university
  • PhD candidature must be confirmed
  • Applicants must have the written approval of their Principal Supervisor to undertake the internship. This approval must be submitted at the time of application.
  • Internships are also subject to any requirements stipulated by the student’s and the academic mentor’s university
Applications Close

27 March 2019

Reference

INT – 0471